Range of Support To Meet Individual Needs
From your initial enquiry, to creating a personalised support plan, we’re here to help. Our aim is to empower you with the information and support you need to take control every step of the way. Our team takes the time to understand your existing strengths, needs and preferences, and tailor our approach, using a combination of natural and community resources, as well as formal services, to meet your needs and goals.
Who We
Can Help
- If you're unsure if you qualify for social care and don’t know where to start.
- If you've been told you don't qualify for formal support and you need help to explore other options.
- If you're waiting for a needs assessment after contacting social work.
- If you're struggling to get the right support with an allocated care package.
- If you need help reassessing your support due to changing needs.
- If you're an unpaid carer looking for support for yourself or a loved one.
Funded By The Scottish Government
Here’s How
We Can Help
Even after our initial involvement ends, you can reach out any time for more assistance. We’re here to help you confidently navigate your social care journey.
- Providing useful information and resources
- Identifying your strengths, needs and goals
- Referring you to community resources
- Exploring alternative funding options
- Requesting a social care assessment
- Preparing for you assessment meetings
- Supporting during your assessments
- Tailoring Self-Directed Support options to your situation
- Suggesting creative uses for your budget
- Working with you to develop a person-led support plan
- Empowering you by building your confidence and understanding
- Support for people or carers facing key life stage transitions
Our Approach & Principles
Relationship Based
Building trust is central to what we do. We take time to have meaningful conversations with those we support, exploring their priorities and understanding their preferences for communication and support.
Community Based
Our brokers are local people with local knowledge and connections, many with first hand experience of the social work assessment process and managing SDS Option 1 arrangements for family members.
Not for Profits
We are an independent, not-for-profit organisation fully funded by the Scottish Government. We provide free support, information, and advice to anyone in need of social care, either through their Health and Social Care Partnership or community-based resources.
Available for All Ages
Our brokers are here to help everyone, regardless of their needs, challenges, or age. They have the skills, knowledge, and understanding to tailor support to each individual’s circumstances.
Useful Links and FAQS
We are fully funded by The Scottish Government through their Support in the Right Direction Fund (SiRD), so our service is free to use. We are happy to help people facing challenges who may not be eligible for a formal assessment of needs through their local authority but could benefit from being connected to community-based resources and services to improve their quality of life.
All of our brokers are highly trained, experienced with Self Directed Support, and well-connected in their local communities. Generally, we assign brokers to clients based on their locality and any specific expertise the broker may have. If you have a preference for a particular broker, we will do our best to accommodate your request. However, due to fluctuating capacity and workloads, it may not always be possible.
Yes, we can support clients who have specific housing needs due to a disability to request an occupational therapy assessment that may assist with the allocation of additional social housing points. While we are not housing or employment specialists, we can help by connecting you with the appropriate disability employment services and other relevant resources. Our goal is to provide guidance and ensure you have access to the support you need.
For more specialist support on housing issues, Housing Options Scotland help disabled people, older adults and members of the Armed Forces community to find their right home in the right place.
Yes, as a carer, you can access our services for your own support. We understand the challenges that carers face and are here to help you connect with community-based resources and services that can improve your quality of life.
We can help you find out if you are eligible to access a support budget for yourself. It starts with making an Adult Carer Support Plan or a Young Carer Statement. Read more
Further information on eligibility for carers to access support for themselves is available Read more.
